Stylescape Theme Support
Stylescape is a premium Shopify theme built by Baadthemes. Our support team is here to help you get the most out of every feature — from the mega menu and color swatches to theme settings and section configuration.
Use the contact form below to reach us directly. We respond to every request within 24 hours on business days.
What support covers
We are fully available to help you with:
- Theme features and functionality — understanding how any part of Stylescape works
- Theme settings configuration — colors, typography, layout, animations, badges, and all other settings
- Section setup — image banners, slideshows, mega menus, featured collections, and all built-in sections
- Installation and onboarding — getting your store set up correctly from the start
- Bug reports — issues with theme behavior that are not caused by apps or custom code
Support does not cover theme customizations, code modifications, or issues caused by third-party apps or custom code added to your store. For those, you may need to hire a Shopify developer.
Before you contact us
Many common questions are already answered in the documentation. Check these first — you may find an instant solution:
- Mega Menu setup guide — create multi-column menus with promotions and images
- Color Swatches — add hex, multi-color, and image swatches to product variants
- Header settings — sticky header, transparent header, search, and navigation
- Colors & typography — global color schemes and font configuration
- Theme Styles & Presets — switching between Stylescape, Bolt, and Vibe presets
Contact support
Fill out the form below. Include your store URL and, if your store is password-protected, the storefront password so we can review it directly.
Response times
| Situation | Expected response |
|---|---|
| Standard questions | Within 24 hours (business days) |
| Weekends and holidays | Slightly longer — we reply Monday morning |
| Multiple follow-up emails | Each email is treated as a new ticket and placed at the end of the queue |
| Checkout issues | Contact Shopify Support directly — themes do not control the checkout |
Frequently asked questions
What does the Stylescape theme support include?
Stylescape support covers all questions related to theme features, built-in sections, theme settings configuration, and functionality included with the theme. This includes help with the mega menu, color swatches, header, footer, animations, typography, and every other setting documented on this site.
What is not covered by Stylescape support?
Support does not extend to custom code modifications, theme customizations beyond the built-in settings, or problems caused by third-party Shopify apps. If your store uses custom liquid, injected scripts, or apps that modify theme files, those issues fall outside our support scope.
How long does it take to get a response from Baadthemes?
Our team responds to every support request within 24 hours on business days. Weekend submissions are typically answered on the following Monday. Submitting multiple follow-up emails does not speed up response time — each email is treated as a separate ticket.
Do I need to include my store URL when contacting support?
Yes. Your Shopify store URL (e.g. your-store.myshopify.com) is required so our team can review your store directly and diagnose the issue accurately. If your store is password-protected, include the storefront password as well.
My checkout is broken — can Stylescape support help?
No. Shopify themes do not have access to or control over the checkout area. If your checkout is broken, non-functional, or causing lost sales, you need to contact Shopify Support directly.
Can I request a new feature or customization for Stylescape?
Yes — feature suggestions are always welcome. Use the support form and describe what you’d like to see. While we cannot guarantee implementation, all feedback directly shapes future updates to Stylescape.
I purchased Stylescape — do I get lifetime support?
Your purchase includes ongoing access to theme updates and support for theme-related questions. Support is not time-limited, but it is scoped to theme functionality as described above.
Baadthemes — the team behind Stylescape — is a Shopify theme development studio focused on fast, conversion-optimized storefronts. Every support request is handled personally by the team that built the theme.